This Refund Policy outlines the conditions under which refunds will be issued and the process for requesting a refund.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service Not Delivered: If a purchased service was not delivered due to an error on our part.
- Service Defects: If the delivered service does not match the description or is materially defective.
- Cancellation: If you cancel the service prior to its commencement, subject to the terms outlined below.
2. Non-Refundable Services
The following are not eligible for refunds:
- Services that have already been completed or delivered as described.
- Services purchased at discounted rates or as part of a promotional offer.
- Failure to use the purchased service within its validity period.
3. Refund Request Process
To request a refund:
- Contact our customer support team at sollu.consulting@gmail.com with your order details, including the order number and the reason for the refund request.
- Provide any supporting documentation, if applicable.
- Our team will review your request and respond within 1-2 business days.
4. Refund Method
Approved refunds will be processed as follows:
- Payments made via credit card or online payment platforms will be refunded to the original payment method.
- Refunds may take 5-7 business days to appear on your statement, depending on your bank or payment provider.
5. Partial Refunds
In certain cases, we may offer partial refunds if a portion of the service was delivered successfully, or if cancellation occurs after the service preparation has begun.
6. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
By visiting this page in our website: https://solluconsulting.com/contact-us/